Achieved by initially analysing all operational aspects of the business.

This in turn outlines the strengths, weaknesses and opportunities.

Working ‘hand in hand’ with the management teams utilising a unique tool designed with ‘Business Excellence’ in mind, inter-regional comparisons can be defined (where data is available) and recommendations made. Already to date & after implementation, this has already increased levels of profitability, productivity, efficiency and excellence with clients who have employed our services.

Sample of areas covered:

• General Management: All departmental performance

• Planning (Strategic, tactical, operational)

• HR Structure / Process & Policy guidelines

• Training & Development Plans

• Market & Pricing Analysis & Research

• Key Performance Indicators & Management Reporting

• Planning, Budgeting & Forecasting

• Stock Management

• Customer Satisfaction

• Mystery Shop

• Reviews & Assessments

• Enquiry Management (and Measurement)

• Workshop Planning, Capacities and Flow

• Additional Profit Opportunity Solutions